Here at Savvi Body, I completely understand that unanticipated events happen, occasionally, in everyone’s life. In my strong desire to be effective and fair to all my clients, the following policies are honored:
**24 hour advance notice is required when cancelling an appointment.
This allows the opportunity for someone else to schedule an appointment. If you are unable to give me a 24 hour advance notice, you will get one warning the 1st Incident with no charge. However, the 2nd incident will be charged 1/2 price of the massage, the 3rd incident and/or more, the client will be charged the full price of the massage. This amount must be paid prior to your next scheduled appointment. ALSO, SAVVI BODY LLC IS NO LONGER ACCEPTING EMAIL CANCELLATIONS. IF YOU CANCEL VIA EMAIL, PLEASE FOLLOW UP WITH A PHONE CALL TO CONFIRM YOUR CANCELLATION, OTHERWISE YOU WILL BE CONSIDERED A NO-SHOW AND CHARGED FULL PRICE FOR YOUR SESSION.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "NO-SHOW". They will be charged 100% OF THEIR SCHEDULED SERVICES for their “missed” appointment. Fees will be charged on their scheduled appointment date. Meaning: If Therapist shows up to destination and waits for 15 minutes, with no contact from said client or no one being home or in the office at said appointment time, then Savvi Body will charge the client a 100% OF THEIR SCHEDULED SERVICE FEE!!
*Yes the Therapist will contact you if they get to their destination and no one is home.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. (PLEASE CALL IF YOU ARE GOING TO BE MORE THAN 15 MINUTES LATE. IF YOU DO NOT CALL, I MAY ASSUME YOU ARE A "NO-SHOW" AND I MAY NO LONGER BE AVAILABLE.) Depending upon how late you arrive to your appointment, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Unless determined otherwise by Management. If it is determined that there is not enough time to start a treatment, the appointment will be considered a "NO-SHOW", regardless of the length of the treatment given. In turn you have agreed that you are responsible and will be charged 100% of your scheduled services. Any cancellation made 30 minutes before your appointment time will be considered a "NO-SHOW" and will be billed to you accordingly. Out of respect and consideration to me, your therapist, and other clients in need of therapeutic bodywork, PLEASE plan accordingly and be on time, thank you.
**PLEASE remember that we DO HONOR MOST SPECIAL CIRCUMSTANCES. In these cases, Savvi Body will waive the fee, just depends on each different situation. Management will review to conclude if it is an emergency.
If you have any questions concerning the Cancellation policies PLEASE give me a call, email, or text.
Thank you for your future cooperation on this matter!